SpringHill Suites by Marriott Charlotte Ballantyne Area
Mary Mathes
Great location and the staff was very friendly & helpful. Loved the room configuration and all hotel areas were very clean. Kids disappointed no waffle maker at breakfast. Was told, waiting for a part. Kids look forward to making their own waffle. Maybe just buy a new one? Also TV in rooms had cable but had no ability to use the guide on the TV to select channels. We were given 4 pages of channels that had to be entered manually. Both our reserved room had the same 1970s remote control. It was frustrating. I would still come back to this hotel
kimberly Davis
Absolutely beautiful hotel. The front desk staff are amazing, and really professional and nice. Everything was clean and the suite was very spacious and clean nothing was out of place. I will definitely stay here every visit and recommend this hotel to others. Sadly we were only there for 2 nights but those 2 nights were the best. Thanks again Springhill Suites by Marriott
Braulio Garcia
Clean and friendly staff. No fruit or snacks for travelers. It also seems like the glasses at the bar are paying guests at the bar not at the hotel or she didnt like we brought in a 6 pack from the street for 6 adults. Either way a paper coffee cup will do to pour my beer first. The House of Gainz is well equipped and clean. They have a water fountain, towels, and the temp is set to create the perfect sweat angel.
Rob Macdonald
This is a very good location, close to major office locations. There are a number of restaurants close by to this location. The hotel is newer, clean, and an outdoor space for sitting. It has a pool, fitness center, breakfast, and bar during the evening. They also have a small concession that has core necessities. The breakfast is a good selection and has hot and cold options. A large area for sitting. There is also plenty of onsite parking for the location. It is also easy to get from the major intersections.
Jessica Smith
Awful experience! Reason place was chosen was for breakfast and pool! Pool - wouldnt let my child swim in it! And breakfast- there was none! See below! And whole lobby and main floor reeked of marijuana! Overcharged by $30! Worst experience ever! Awful. The front desk guy was rude and very short. They charged me an extra $30 for my rate. I agreed to 160 something with taxes and fees, my account charged over 190. And was told that if its credited it will be up to 7 days. Still after 4 days it says the 190. The room had a bad smell and was small. Not that big of deal. My AC unit made the loudest most awful sound all night that kept us from sleeping well. Walked through the lobby to leave my room and go to my room- and all you smelled was marijuana. People at the bar were loud and and disrespectful. Try explaining what the smell is to a child?!? Breakfast started at 7 am supposedly. At 7:15-7:30 still nothing. Only waffles which was empty, cereal, cold coffee with no cups, muffins and brown bananas. No buffet. No hot food. Which we had to leave for a viola audition at 745 so my daughter left with no breakfast. And the lights were still off. Employees trying to set up with no lights on! Front desk aware and too busy on phones. Pool was gross and dingy. Had layer of oil you could see on the water. Wouldnt let my daughter in. My wifi login never worked. I spoke with front desk a couple times each telling me the same thing. And still wouldnt work. Kept saying my name and room number were invalid! Worst experience ever!