Extended Stay America Tyvola Executive Park
Ms.T Lady
This hotel is the worst! They have roaches, very noisy from the construction going on. The police , ems, and fire department was there for something. loud arguments , Awakened at 2am by false fire alarms, ABSOLUTELY NO safety measures in place, side door broken and always unlock therefore, anyone can just walk in without a key card. People sleeping in their car in the parking lot , minimum parking due to construction, hallway stinks, vacant room boarded up and plastic on broken wall, key card never works to your room so, you have to get it reactivated at front desk to gain access to your room. No ice machine, paint peeling . A horrible experience overall, even the front desk clerk said no one should have to live like this, However, The entire staff was pleasant and very nice. Especially the manager Cheron. I give the staff 2 thumbs up but I give this hotel 2 thumbs down. I highly DO NOT recommend this place. This should be a motel and not hotel. The owners need to be ashamed of charging high price fees for this dump! Im so thankful to be checked out and back in my home state!
Laura Donahue
The location was not bad at all but.. So looks like this hotel is mostly for homeless which is cool but. I paid extra for a handicap accessible room and the entrance door to that was broken. Now to the room which the door looked like it was kicked in. Staff said it just had been maintenance and couldnt understand why the key could not work. After 5 cards and still could not gain entry to this room the solution was to keep calling management or one of us stay in the room so we can get back in. There is an abundance of children everywhere, halls, parking lots just everywhere. My husband walked to the car and the kids threw a ton of rocks at him. People in the hallways and parking lot just sitting around. Also all night long people going in and out of the exit door which slams hard. I mean all damm night long come on! The staff was nice but they used to this so what could they say. This hotel is not handicapped accessible. I would not recommend this hotel not even for a night.
Dawn Allocco
Terrell has been harassing me. He opens all my mail, suddenly my Christmas tree I ordered just disappeared from the front desk and he admitted he was taking my second tee home with him when his shift ended if I didn't get it. He sends me letters my room smells from the hallway, but none of my guests seem to know what he is smelling, as they smell nothing. I've been charged $32 3 weeks in a row for internet and when trying to resolve the issue he yells loudly at me not permitting me to respond. I have it recorded and will gladly play it for corporate or anyone! When calling their I.T. for assistance, they tried to talk to him and they replied to me with, I understand where your frustrations are coming from! I also recorded the conversation between Terrence, myself and I.T.! IT ended up giving me free wifi because of it! I will update!
Renae
I loved the employees,very helpful they all had great energy . The service was great rooms looked very nice didnt have any issues with my room . I recommend coming here you wont regret
Tanya Alkhaliq
Branden was very accurate my dating, showed me around and overall ensured I had an excellent check in exchange erience. Room was clean and pictured as expected! Will def stay again when in Charlotte!