Extended Stay America Charlotte University Place
Derek “Nard” Lanier II
This hotel is great! The rooms are a nice size, its clean, the staff is friendly and its very homie. The hotel has a new General Manager and he is awesome. I would definitely recommend this hotel. Also the surrounding area has a lot of stores and restaurants. The front desk associates are very nice and helpful especially Ru.
Keishon Currie
Service was good, the room had a roach in the bathroom. Shower handle was tricky and did not work as it should. The only reason I didn't leave or complain was due to the fact I was only there for a few hours. Just enough sleep to get back on the road.
Tammy Green
We just left there this morning! Was not satisfied with our stay at all. Window in our room would not shut all the way. Ac was not cooling our room we had the temp set on 60. The rooms we smoke free but other guest were smoking any and everything when it say SMOKE FREE TO ALL TOBCCO products. If you wanted anything for your room you had to go to the desk and get it yourself. The rooms were completely empty no essentials unless you called and asked for them. I mean the room has a kitchen I. It with nothing to us no glasses plate cookware or anything not even a book with things to do in the area. Then they Men standing In Halls staining at women that were alone with children. I am sure we had a little meth going on inside also you can tell by the way they folks were acting ! Ladies walking out alone spaced out also. Let alone the homeless folks hanging out on the property which I know they are a lot of homeless around and some can not help their situation. I am not meaning that to sound judge mental cause I fell sorry for a lot of them. This was our last time staying in the hotel.
Princess Bennett
Was not pleased with my stay here!! I checked into a dirty room on Friday that had hair in my bed, hair and dirt all around and in the toilet and tub, my bed had a wet spot on it like they just got done scrubbing a stain off the mattress and it soaked through the sheets that were on the bed, cabinets and knobs were broken, burnt stains on the floor and window seal, the smell in the room was awful I had to leave out and go buy cleaning supplies and air freshener because they couldnt give me service. People standing and sitting in the hallways all times of the day. When I went to front desk Saturday morning to ask when house keeping goes home so I can leave my room for them to clean it, she told me she couldnt tell me and that they normally dont have housekeepers working throughout the weekend, she gave me a card and told me that the manager was there and I should call. I went back to my room to call the manager and I seen a housekeeping woman and asked her to service my room she told me she couldnt unless I have already been staying there for 7 days. When I called the card for the manager no one picked up the phone and the voicemail box was full, I proceed to call again and still no answer so I proceed to leave an email all on the next day which was Saturday but still no reply. Sunday came around and it was time for me to check out, I went down to front desk to see if I could speak to a manager but she told me he wasnt there and that it was his familys day. So Ive been trying to get in contact with this manager since Saturday morning and have not been able to! Also Sunday morning around 1015 -1020 am they completely turned my key off and locked me out my room with all my stuff in the room, my key still worked but they locked the key I had to get the housekeeper that was on the floor to unlock my room door.
C smart (Rice)
The hotel was sold out for the booking dates requested. However, Eymoni gave a wonderful tour. The hotel smelled fresh when I walked in. Everyone was extremely nice. The rooms I saw were worn but clean! You can tell that housekeeping takes pride in their work. The hotel manager Courtney was vacuuming the hallway when I met him on my tour. You can tell he cares for his team. As I was leaving I met Twlya who was taking over for Eymoni. She was very kind and apologized for the hotel being sold out for the booking dates. The hotel manager went out his way and called around and found my group rooms at the Northlake location. In comparison to the Northlake location the hotel needs a renovation. However, that did not take away from it being clean and the service being great!