Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Lindsey
I normally love Embassy Suites. The atmosphere is usually so calming and relaxing. This visit was a bit different - it was New Year's Eve so that may have been the difference this time:) I was just looking for a warm place to lay my head and take a shower that night (the true little things in life.) The food was fantastic!!!! But, the rooms need way more attention to cleanliness and basic request like blankets and such on a cold night. Overall, I ate well, stayed warm and safe, and met some interesting people on the journey. So life is good!!! :) I'm so humbled and thankful!!!
Toni Graham
Tremendous staff. Especially at Breakfast Buffet, Complimentary Evening reception and Made to order Breakfast. "Mozelle" and her helpers did a fabulous job hosting Easter Egg hunt and kids Dance off. Thank you! Only recommendation is too improve pool water quality. Quite cloudy. Hotel was clean and though some furniture needs updated (Sofa in our suite), we had a wonderful weekend.
Alena P.
My friend and I stayed here this past weekend (Jan 13-15) for a convention, and while the cleanliness and food was good, we were disappointed with some of the service. On Friday, we got back to our room around 2 am only to find the pull out bed did not have ANY sheets on the bed or in the room. We went to the front desk only to find out the hotel was short sheets and couldnt provide any. For a bed/room we PAID FOR. The front clerk asked if we needed them soon I responded that it was indeed nearly 3 am at this point, and we would like to be able to sleep. The clerk was nice and said shed have them send sheets when available. We never received any the whole entire weekend. The amenities for disabled individuals was also extremely concerning. A whole elevator was out of service for the whole weekend and not serviced, and for hosting such a large event, it was stressful. The automatic doors near the elevator for disabled individuals also went out during the weekend, and are extremely hard to push otherwise. For what was paid for the room this was extremely disappointing. The hotel was not prepared to host such a large event, and I hope these issues are fixed before we decide to book again in the future.
D
Avoid avoid avoid. Staff is not trained. Do not expect Hilton standards at all no less Embassy suites. Meals ended earlier than scheduled. Broken heater. Froze at night manager and staff were unavailable after 9 pm. No call back from Manager after leaving messages (2) . We moved rooms at 6 am but had to hunt someone down in administrate offices to do so. Front desk empty no employees. The other room had blocked toilet bowl. In the end they still charged for the high level room but then after freezing we changed to the 3rd floor. They still charged us. They wanted to comp us $81 per night for 2 nights because that is the amount if money they received from Hilton Honors. However it cost me $150 plus taxes each night. Im silver member. Very aggravating!!!! Disgusting and disgusted!!
Rosalind Richmond
We had the most amazing stay at Embassy Suites. From check-in to check-out, the entire front desk staff was amazing and above and beyond accommodating. Special shout out to Lavern for her exceptional customer service!!! 10 stars! The rooms were stellar and the breakfast was mouthwatering. Although we are locals, we felt as if we were out of town.